Frequently Asked Questions
There are 3 main type of markings to guarantee that our Products are genuine and cannot be reproduced :
- The artist initials EC. It is obtained from the unique mold of each Artwork.
- The serial number of each one-of-a-kind model, alsoobtained from the unique mold.
- The traditional Hallmarks in respect of the most demanding requirements of the European codes of fine Art and jewelry stampings.
For more information, please refer to our Code of Ethics
ECOLSON™ offers unique solid Gold MasterPieces. It is an amazing exclusive purchase, but also an investment on the Art- and Commodity markets. Investors are making the choice to acquire our Artworks because an important appreciation is anticipated following the Art and Gold fluctuations projected from the last 20 years.
All artwork manufactured and sold by ECOLSON™ as “Gold Masterpiece” is manufactured in certified 14-karat gold.
When gold element (Au) is discovered in nature, it is found pure and undiluted. Pure gold is 24 karat. It is very malleable and makes it inappropriate for jewelry due to its softness. Our fine gold is diluted via man-made process known as “alloying” to make it harder and more resilient to scratches. The 14-karat gold is composed of 58.3% pure gold and 41.7% alloy. This is the most famous option for engagement rings and other wearable jewelry in the United States, the UK and the other Western countries. The 14-karat metal composition offers the best combination of a rich color, more durability and resistance to wear and tears.
All artwork is in solid gold. It has no empty core or surface plating. The exact weight of each masterpiece is specified on its certificate of Authenticity.
The karat system helps define the purity or fineness of metals used in the manufacturing of jewelry and U.S. federal law requires that all jewelry be stamped with an accompanying hallmark clearly denoting this purity.
Understanding precious metal fineness :
9K = 37% (Hallmark 373)
14K = 58% (Hallmark 585)
18K = 75% (Hallmark 750)
22K = 92% (Hallmark 916)
24K = 99% (Hallmark 999)
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:
- The item you ordered did not arrive within reasonable time
- The item you received was not as described
Our certified buy back guarantee enables you to exchange or sell your ECOLSON™ jewelry at any time for its 14 karat value at the date of return, less a 10% buy-back fee.
Buy-back requests outside of the US must contact Customer Service for further instructions.
Your account will be credited within seven business days upon receipt of your package.
Please note that each ECOLSON™ item has a unique serial number and is shipped with a corresponding Certificate of Authenticity. This Certificate of Authenticity guarantees you have purchased an original solid gold 14 karat gold ECOLSON™ creation and must accompany your item should you take advantage of the ECOLSON™ guarantee. If you return an item to ECOLSON™ without its Certificate of Authenticity, you will incur an additional 5% assaying fee.
14-karat gold may see little tarnishing over time, if any at all.
The higher the karat of gold means the less base metals used and the less likely to tarnish. 14-karat gold is the most famous option for engagement rings and other wearable jewelry in the United States, the UK and the other Western countries. The 14-karat metal composition offers the best combination of a rich color, more durability and resistance to wear and tears.
All artwork manufactured and sold by ECOLSON™ as “Gold Masterpiece” is manufactured in certified 14-karat gold.
We provide free shipping with premium tracking.
All ECOLSON™ orders are shipped with insurance via FedEx or DHL and require signature upon delivery, We cannot ship to post office boxes, post offices, mail forwarding companies, military bases, and hotels, due to shipper restrictions.
For shipping outside the USA, we are not responsible for any custom fees once the products have been shipped. By purchasing our products you consent that you may get custom fees when the package arrives to your country.
- Similar to any jewelry you may own, remove your ECOLSON™ pieces when sleeping, exercising, and engaging in physical activity that could lead to scratches and dents. Avoid allowing your ECOLSON™ pieces from touching each other as they can scratch one another.
- To best preserve your gold jewelry and prevent scratching, ensure you are storing it separately from other jewelry in its original pouch when not in use. Additionally, secure clasps and closures prior to storing your jewelry to avoid scratches and tangled chains.
- Care for your jewelry on a regular basis by wiping it with a cotton cloth after wear, then store it separately from other jewelry in its original pouch. On occasion, you may find it helpful to soak your jewelry in warm water and mild dish detergent to remove everyday pollutants that could cause your jewelry to appear dull.
Gold is natural and rare precious element. For every gram of gold on earth, there are 400,000 grams of diamonds.
We do not craft jewelry with diamonds, gems, or engage in techniques such as plating that introduce subjectivity and opacity to the original purchase price.
This commitment to craft unique numbered artwork in solid 14 karat gold is what makes ECOLSON™ the only jewelry that can be sold or exchanged at a higher price than it can be bought.
No. We respect your privacy as a fundamental right should you want to make a purchase without creating an account.
Creating an account is optional but takes less than two minutes and helps to customize further your ECOLSON™ experience.
ECOLSON™ jewelry is transparently priced by gram weight. The total value is comprised of several important figures :
- ECOLSON™ precious metal value. This is the value of the gold within each jewelry item. This value becomes yours upon purchase and serves as accessible savings for the future. This value is based on our production date price and is calculated by multiplying the metal weight by the price of once of 14 karat gold.
- ECOLSON™ fine Art estimate and model rarity. It follows the strict guidelines of the traditional European codes of art foundries as well as antic fine jewelry hallmarks. Naturally, the smaller the edition and the lower serial the number, the highest may become the value.
- ECOLSON™ handcrafting value. Our artistic creations are solid, unique, limited, ethic, and proudly made in USA. Smart ones will easily understand that ECOLSON™ artwork is not competing with the mass-produced items imported and sold by jewelry retailers. Their cheap imported products are actually sold at high price, and their customers are mislead by wasting money for international shipping, duties, accumulated margins from importers and distributors. We play in a totally different category.
We currently accept the following methods of payment :
- Credit card (American Express, Discover, Mastercard, Visa, and JCB)
We are currently developing the payment methods. We will soon accept Bitcoin and Goldmoney. Stay tuned !
Taxes are included in the price for all sales in the USA. At point of sale, ECOLSON™ will accomodate all sales tax obligations for orders shipped to states in the U.S.
Orders are shipped from New York, USA.
Additional import taxes and/or duties will be charges for all orders shipped outside of the USA. You may check with your country’s customs office to determine the additional costs that will be levied.
Orders are subject to verification. Typically you should receive an order within 5 business days from the date it was placed.
Orders being shipped outside of the US may take longer due to unforeseen delays in customs. Please reach out to the applicable shipping carrier to pay any taxes and/ or duties owned once the tracking information reflects arrival in the shipping country.
You can track order status in the Order History of your ECOLSON™ account. You will also receive an order confirmation with email tracking information upon shipment.
Our ECOLSON™ Lifetime guarantee enables you to exchange or sell your ECOLSON™ jewelry at any time for its real-time values less a 10% buy back fee.
Buy back requests outside of the US and Canada must contact Customer Service for further instructions.
Please see “What is the ECOLSON™ Lifetime Guarantee” for more information.
If you are not completely satisfied with your order and wish to return or exchange it, please initiate a return within 7 days of receipt of your order.
Returns for a full refund are subject to a 10% restocking fee off the total value for each item.
After 7 days, items will not be accepted for a full refund or credit. They may be sold back or exchanged for their metal value less a buy back fee of 10%.
You may cancel an order up to 24 hours after receiving order confirmation via email, unless the order has already been shipped. A 10% restocking fee will be applied to orders cancelled after 24 hours.
When you order a Custom or Made-to-order item from ECOLSON™, you are purchasing jewelry that is crafted on demand, just for you.
When an item is Made-to-Order (“Custom Order”), there will be a note on its product page, Custom ordered items are added to your bag and then checked out just like regular orders. Your order will ship when the custom ordered item has been manufactured.
Custom ordered items are prices by complexity and by gram weight, based on the weight of the item as manufactured during the design process. Custom ordered items weights can fluctuate by up to 1 gram per design.
Custom artworks can be ordered with other Custom or in-stock items.
Orders containing both Custom and in-stock items will be shipped when the entire order is ready. If you would like to receive an in-stock item sooner, you may place a separate order for it.
A design fee is due at the project definition. The design fee varies depending on the project definition and 3D modelling effort.
ECOLSON™ will then propose a final quote for the Custom artwork production.
Upon acceptance of the quote for the Custom artwork, the price will be due before manufacturing process.
Once the design and final quote is accepted, you should receive your Custom artwork within 2-3 weeks of the order date.
Your custom artwork progress can the tracked from your ECOLSON™ account dashboard, from order processing, to crafting, to shipping.
Orders with Custom artwork can be cancelled for a full refund if the request is made within 24 hours of placing your order. After 24 hours, a 10% restocking fee will be charged.
If you are not completely satisfied with your Custom artwork item and wish to return or exchange it, please initiate a return within 7 days of receipt of your order.
When you pre-order from ECOLSON™, you are purchasing jewelry that is made-to-order. These items are new styles that haven’t been released yet.
All items available for pre-order will be tagged with a “Pre-Order” label on a product category page. Pre-order items are added to your bag and then checked out just like regular orders. Because pre-orders have a release date, your order will not ship until the specified release date.
Pre-order items are priced per artwork complexity and by gram weight, based on the weight of the item as manufactured during the design process. Pre-order item weights can fluctuate up to 1 gram per design.
Pre-ordered artworks can be ordered with other Custom or in-stock items.
Orders containing both Pre-ordered and in-stock items will be shipped when the entire order is ready. If you would like to receive an in-stock item sooner, you may place a separate order for it.
You will be charged for your pre-ordered item at the time of checkout.
Pre-orders can be cancelled for a full refund if the request is made within 24 hours of placing your order. After 24 hours, a 10% restocking fee will be charged.
If you are not completely satisfied with your pre-order item and wish to return or exchange it, please initiate a return within 7 days of receipt of your order.
Please refer to our Ring Size & Measurement Guide.
To determine your size using one of your own rings, please refer to our printable Sizing Chart.
Please refer to the following Size & Measurement Guides:
Chains & Necklaces
Yes. ECOLSON™ can provide custom engraving on any Custom order.
Yes. You may purchase and pre-schedule the delivery of gifts directly to recipients or yourself by indicating an order is a gift at check-out.
Yes. ECOLSON™ gift cards are available in the amounts of $500, $1,000, $2,500 and $5,000 USD. They are delivered via email along with instructions for applying them at checkout.
All ECOLSON™ items arrive in our timeless packaging, though you have the option of including a note for the recipient of your gift at checkout.
Please visit our Product Care page for more information
ECOLSON™ artworks are proudly designed crafted in New York from 14 karat gold.
ECOLSON™ uses ethical gold from Precious Metal Refining. Since 1998, United has provided support of environmental and social impact concerns of precious metal mining by supplying refined precious metals, sourced from industries other than mining, to the jewelry market worldwide. United refines gold to meet a highly consistent standard and to make them suitable for use in jewelry casting.
United Precious Metal Refining operates in compliance with the EICC – GeSI Conflict-Free Sourcing Initiative for sourcing only from “conflicted” areas of the world subjected to Responsible Supply Chain due-diligence. The countries which are presently included in the list as of “conflicted areas” are listed below :
Democratic Republic of Congo, Angola, Burundi, Central African Republic, Rwanda, Sudan, Tanzania, Uganda, and Zambia.
We believe that by avoiding metal sourced from these areas, we reduce both human and environmental harm, as well as the distances traveled and energy expended to bring metals into jewelry production.